Testimonials
What Our Customers Are Saying About TipCo
At TipCo, we help government service organizations nationwide address critical staffing shortages through innovative automation. We believe technology can drive meaningful social impact.
We're proud of the solutions we build, but we're even more proud of the relationships behind them. Hear directly from the organizations and teams who've partnered with TipCo on what it's like to work with us, and what EVA's automation has meant for their staff, their caseworkers, and the communities they serve.
"We were down to two senior typists, short on staff. We turned EVA off, and it was like an hour later one of my senior typists comes in and she says, 'Can you turn her back on? Because we can't handle this.'"
Don Horan
Commissioner, Allegany County Department of Social Services (NY)
"Other departments [outside of DSS] got a little jealous, and they asked me — 'Boy, your staff seems to be happy. Can we see what EVA could do for us?'"
Kira Posepel
Commissioner, Greene County Department of Social Services (NY)
"Clermont County has been fortunate to partner with TipCo in both our PA and CSEA divisions. Because of EVA answering phone calls in PA, we have had the ability to move two clerical staff from being tied to the phone to engaging in the support services work for our IM3 workers. We are trying to put the human back into the human services department by getting the workers the much-needed time to process applications and remove barriers for our clients. We recently added EVA to our CSEA division which in-turn is enabling our clerical staff to be of support to our investigators. Though both projects are in their relative infant stages, the beneficial impact in the divisions is clearly felt. EVA answers more than 2000 calls a month in our PA division. EVA has been instrumental in allowing our staff to concentrate on the hands-on benefit processing. Our hope is that the State will eventually see the value of this additional resource for our workers and clients and understand that a program like EVA is a tool for our workers to efficiently and effectively aid the maximum number of citizens possible and help them on the road to self-sufficiency. Helping our workers meet the increasing demands being placed upon them (without being given the sufficient funding to support such increases) should be our greatest priority, because in meeting those demands we help our communities."
Dorothy Meier
Director, Clermont County Department of Job and Family Services (OH)
"With EVA, every call is recorded, stored, and transcribed. We have tripled our documentation ability. This is far more accurate than an employee who is writing notes when they're interviewing someone. This is far more accurate and far more defensible."
Sarah Merrick
Commissioner, Onondaga County Department of Social Services (NY)