Testimonials
What Our Customers Are Saying About TipCo
At TipCo, we help government service organizations nationwide address critical staffing shortages through innovative automation. We believe technology can drive meaningful social impact.
We're proud of the solutions we build, but we're even more proud of the relationships behind them. Hear directly from the organizations and teams who've partnered with TipCo on what it's like to work with us, and what EVA's automation of their processes has meant for their staff, their caseworkers, and the communities they serve.
"Clermont County has been fortunate to partner with TipCo in both our PA and CSEA divisions. Because EVA answered phone calls in PA, we were able to move two clerical staff from being tied to the phone to engaging in support services work for our IM3 workers. We are trying to put the human back into the human services department by giving the workers the much-needed time to process applications and remove barriers for our clients.
We recently added EVA to our CSEA division, enabling our clerical staff to support our investigators. Though both projects are in their infancy, the beneficial impact on the divisions is clearly felt. EVA answers more than 2000 calls a month in our PA division. EVA has been instrumental in enabling our staff to focus on benefits processing. Our hope is that the state will eventually see the value of this additional resource for our workers and clients, and understand that a program like EVA is a tool for our workers to efficiently and effectively aid as many citizens as possible and help them on the road to self-sufficiency. Helping our workers meet the increasing demands being placed upon them (without being given sufficient funding to support such increases) should be our greatest priority, because in meeting those demands, we help our communities."
Dorothy Meier
Director, Clermont County, Ohio
Department of Job and Family Services
"Other departments [outside of DSS] got a little jealous, and they asked me — 'Boy, your staff seems to be happy. Can we see what EVA could do for us?'"
Kira Pospesel
Commissioner, Greene County, New York
Department of Social Services
"With EVA, every call is recorded, stored, and transcribed. We have tripled our documentation ability. This is far more accurate than an employee who is writing notes when they're interviewing someone. This is far more accurate and far more defensible."
Sarah Merrick
Commissioner, Onondaga County, New York
Department of Social Services
“Our clients’ need to connect with us extends beyond the phone bank staffing Monday through Friday 8 a.m. to 5 p.m. The cost of adding even one hour to this availability is significant. With EVA, we are able to provide access to answers 24/7/365—when our clients need it most and not just when we are available.”
Meridee Braun
Director, Olmsted County, Minnesota
Family Support & Assistance
"We were down to two senior typists and stretched thin. When we turned EVA off, it took less than an hour before one of them came to me and said, 'Can you turn her back on? We can't keep up without her.'"
Don Horan
Commissioner, Allegany County, New York
Department of Social Services
“Rethinking service delivery means embracing tools that help us be more responsive, more inclusive, and more human. We’re not just transforming how we work—we’re transforming how people experience help. We have to stop designing systems around what’s easiest for us and start designing them around what’s most effective for the people we serve.”
Debbie-Ann Anderson
Director, Union County, New Jersey
Department of Human Services
“An AI-powered solution enables the agency to scale services efficiently while maintaining consistency and accuracy in communication. Unlike traditional automation, AI allows for more natural interactions, better handling of varied caller responses, and continuous improvement over time.”
James Moco
Computer Systems Administrator, Johnston County, North Carolina
Department of Social Services
"We weren't just a number in a queue. We really meant something to the TipCo organization and they made us feel that we were valued. They answered every question. They went above and beyond."
Kira Pospesel
Commissioner, Greene County, New York
Department of Social Services