FAQs
Everything You Need to Know, In One Place
We know that implementing automation raises important questions. Below, you’ll find clear, straightforward answers about TipCo and EVA. If you can't find the answer to your question here, please reach out to us.
General Questions
TipCo Automated Systems is a women-owned technology company focused on designing and delivering secure, scalable automation solutions that help organizations streamline operations, reduce administrative burden, and improve service delivery. Our tools are built to enhance efficiency while preserving dignity and easy access for the people being served. Learn more about us.
While TipCo has deep expertise in Health and Human Services, our automation solutions are designed to support a broader range of industries, including Public Health, VeteransClerk of Courts, Office of Aging, Treasurer's, and Youth Bureau.
TipCo is headquarted in Circleville, Ohio though many of our talented teammembers reside all over the US. To get know the TipCo team, click here.
Organizations interested in seeing the impact of TipCo’s solutions can schedule a demo to learn how EVA can streamline workflows and improve service delivery.
Solutions Questions
EVA is TipCo’s cutting-edge suite of AI-powered automation solutions that transforms how teams handle repetitive, high-volume tasks. EVA reduces manual effort, increases consistency, and delivers better outcomes; all while keeping humans in control. It includes modules like EVA Phone, EVA Companion, EVA R&R, and EVA Interview.
EVA Phone helps reduce wait times and lighten staff workload by automating routine phone inquiries, providing 24/7 self-service support, enabling real-time language translation, and handling common tasks such as case status updates, document confirmations, and benefit card requests.
EVA Companion offers instant AI‑assisted responses to questions by sourcing organization-provided resources. EVA Companion also supports eligibility checks with high accuracy, provides guided training, and reduces manual research time.
EVA Interview streamlines interviews by recording audio signatures, creating transcripts, and enhancing interaction consistency and accountability during eligibility interviews.
EVA R&R recites the federally mandated rights and responsibilities (R&R), records the audio signatures, and creates transcripts for workers to reference.
Yes! By automating routine and repetitive tasks, EVA allows staff to focus on higher‑value interactions, therefore improving efficiency and employee morale.
Yes! EVA modules, including EVA Phone and other tools, operate 24 hours a day, 7 days a week, 365 days a year, providing continuous client support and automating processes outside regular business hours.
Yes! EVA speaks 45 languages, recognizes them automatically in real time without prompting the caller to press a number, and transcripts can be translated into English via a translation button in the dashboard.
Up to 1,000 concurrent calls. For outbound calls, TipCo balances timing to avoid competing with daytime incoming call volume. Outbound campaigns are typically run between 5 and 8pm.
Yes, EVA is fully configurable. Counties choose which intents they want EVA to handle, and TipCo works through a discovery process to configure EVA around how that specific county would handle each situation.
EVA measures sentiment on every call. If threatening intent is detected, the call is flagged and routed based on the county's configuration, in some cases directly to 911.
Yes, TipCo provides clear and concise release notes via the EVA Dashboard in advance of any updates.