FAQs
Everything You Need to Know, In One Place
We know that implementing automation raises important questions. Below, you’ll find clear, straightforward answers about TipCo and EVA. If you can't find the answer to your question here, please reach out to us.
General Questions
TipCo Automated Systems is a women-owned technology company focused on designing and delivering secure, scalable automation solutions that help organizations streamline operations, reduce administrative burden, and improve service delivery. Our tools are built to enhance efficiency while preserving dignity and easy access for the people being served.
Although TipCo has deep expertise in Health and Human Services, our automation solutions are designed to support a broader range of industries, including Public Health, Veterans, Clerk of Courts, Office of Aging, Treasurer's, and Youth Bureau.
TipCo is headquarted in Circleville, Ohio though many of our talented teammembers reside all over the US. To get know the TipCo team, click here.
Organizations interested in seeing the impact of TipCo’s solutions can schedule a demo to learn how EVA can streamline workflows and improve service delivery.
Solutions Questions
EVA is TipCo’s cutting-edge suite of AI-powered automation solutions that transforms how teams handle repetitive, high-volume tasks. EVA reduces manual effort, increases consistency, and delivers better outcomes; all while keeping humans in control. It includes modules like EVA Phone, EVA Companion, EVA R&R, and EVA Interview.
EVA Phone helps reduce wait times and lighten staff workload by automating routine phone inquiries, providing 24/7/365 self-service support, enabling real-time language translation, and handling common tasks such as case status updates, document confirmations, and benefit card requests.
EVA Companion offers instant AI‑assisted responses to questions by sourcing organization-provided resources. EVA Companion also supports eligibility checks with high accuracy, provides guided training, and reduces manual research time.
EVA Interview streamlines the application process for services and assistance, completes related forms, and records customer audio signatures. These features save staff up to 45 minutes per interview and enhance interaction consistency and accountability.
EVA R&R recites the federally mandated rights and responsibilities (R&R), records the audio signatures, supports compliance, and creates transcripts for workers to reference.
Yes! By automating routine and repetitive tasks, EVA allows staff to focus on higher‑value interactions, therefore improving efficiency and employee morale.
Yes! EVA modules, including EVA Phone and other tools, operate 24 hours a day, 7 days a week, 365 days a year, providing continuous client support and automating processes outside regular business hours.
Yes! EVA automatically detects and responds in 10 languages, no prompts required. Transcripts can be translated into English right from the dashboard, and additional languages are available on request.
Up to 1,000 concurrent calls.
Yes, EVA is fully configurable. Counties choose which custom configurations they want EVA to handle, and TipCo works through a discovery process to configure EVA around how that specific county would handle each situation.
EVA measures sentiment on every call. If threatening intent is detected, the call is flagged and routed based on the county's configuration, for example, routing to 24-hour reporting lines and transferring to publicly accessible non-emergency lines.
Yes, TipCo provides clear and concise release notes via EVA's dashboard before any updates.