Solutions
AI with Empathy Starts Here
Our flagship EVA solutions—EVA Phone, EVA Companion, EVA Interview, and EVA R&R—are purpose-built to address the growing demand for secure, automated solutions within organizations. Powered by AI and advanced technology, EVA helps overburdened staff manage increasing workloads more efficiently and effectively.
By streamlining processes and improving accuracy, EVA enables organizations to better serve their communities while meeting critical timeliness and compliance requirements.
With EVA’s support, organizations are able to:
Streamline eligibility intake and verification
Offer 24/7/365 self-service access
Alleviate administrative strain on limited staff
Prioritize meaningful, high-value client interactions
EVA Phone
EVA Phone automates responses to phone inquiries and real-time translation to improve the customer experience.
"With EVA, every call is recorded, stored, and transcribed. We have tripled our documentation ability."
Sarah Merrick
Commissioner, Onondaga County Department of Social Services (NY)
EVA Companion
EVA Companion provides instantaneous answers to workers' queries right from their desktops.
EVA Interview
EVA Interview streamlines the process for application services and assistance, completes related forms, recites federally mandated notices, and records customer audio signatures.
EVA R&R
EVA R&R automatically recites federally mandated Rights and Responsibilities and captures customer audio signatures, saving staff 8–15 minutes per case.
Our Industries
We proudly serve the public sector across a range of critical government and community-focused agencies. Our deep experience across these industries means we understand the unique challenges, compliance requirements, and community responsibilities that come with serving the public good.
Health and Human Services
Public Health
Veterans
Clerk of Courts
Office of Aging
Treasurer's
Youth Bureau
Read Our Blog Articles
Real Results, Real Stories: How New York Counties Are Using EVA to Transform Benefits Delivery
The SNAP Error Rate Fix Nobody’s Talking About: Give Workers More Time
TipCo Partners with Johnston County DSS to Modernize Service Delivery
Greene County DSS, NY
Greene County DSS achieved SNAP timeliness improvement from 55% to 85% and a reduction in late cases from 24% to 0%.