EVA Phone
Always On. Always Ready. Always Helpful.
EVA Phone automates responses to phone inquiries and real-time translation to improve the customer experience. No more playing phone tag, interrupting overburdened staff, or visiting a local office for routine actions. Answering 30% of incoming calls every day with publicly available data, EVA Phone allows agencies to repurpose staff to do more meaningful work. Clients get instant, accurate answers. Staff get their time back. Everyone wins.
Ready to Give Your Team Their Time Back?
EVA Phone is live and delivering results for agencies across the country. See what it can do for yours.
Common questions/requests
Provide information on how to apply for benefits, operating hours, directions, and more.
Language translations
Reduce language barriers with real-time, two-way voice translation.
Outbound messaging
Send individual text messages to request documents, schedule appointments, and more.
24/7/365 availability
Always on. EVA Phone operates 24/7/365, ensuring uninterrupted client access without relying on staff availability.
Answer multiple calls. Handle multiple incoming calls simultaneously without putting callers on hold.
Built for efficiency. Reduced call volume means reduced burnout and a workforce that can consistently perform at its best.
What Your Clients Can Do With EVA Phone
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Get General Information
From how to apply for benefits to agency hours and directions, EVA Phone gives clients the answers they need the moment they call—no hold music required.
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Break Down Language Barriers
Real-time, two-way voice translation eliminates communication gaps, ensuring every client receives accurate information in the language they're most comfortable speaking.
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Request Mailers
Clients can request application and recertification paperwork be mailed directly to their home—no office visit needed.
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Confirm Document Receipt
No more wondering. Clients can call EVA Phone to confirm whether the agency has received documents they dropped off or mailed in, reducing follow-up calls and staff interruptions.
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Check Case Status
Clients can get real-time updates on the status of their application or recertification—anytime, day or night.
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Update Contact Information
Moving? New phone number? Clients can notify the agency of address and contact changes instantly, keeping cases current without tying up staff.
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Manage Benefit Cards
Lost or stolen benefit card? Need a replacement? EVA Phone handles it—quickly, securely, and without staff involvement.
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Access Notices and Decisions
Clients can request a copy of any notice or decision on their case be mailed to them, ensuring they stay informed and in control of their benefits.
Greene County DSS, NY
Greene County DSS achieved SNAP timeliness improvement from 55% to 85% and a reduction in late cases from 24% to 0%.
"With EVA, every call is recorded, stored, and transcribed. We have tripled our documentation ability."
Sarah Merrick
Commissioner, Onondaga County Department of Social Services (NY)