EVA Interview
The Virtual Interview Assistant
EVA Interview streamlines the application process for services and assistance, completes related forms, and records customer audio signatures. These features save staff up to 45 minutes per interview.
Ready to Save Your Team Time?
EVA Interview is already helping agencies nationwide improve outcomes and streamline processes. Discover what it can do for your agency.
Multilingual interviews
Reduce language barriers during client interviews with real-time, two-way voice translation.
24/7 availability
Conduct interviews when it’s best for the client, 24 hours a day, 7 days a week, not just during office hours.
Automated process
Trust EVA to begin an application, including data gathering and audio signatures for enhanced compliance and consistency.
Application tracking
Track customer applications and forms submitted over the phone via a dashboard accessible to workers.
Customizable interactions
Increase flexibility and adaptability with tailored options to meet specific agency needs.
Save Time with EVA Interview
Greene County DSS, NY
Greene County DSS achieved SNAP timeliness improvement from 55% to 85% and a reduction in late cases from 24% to 0%.
“Currently, EVA Phone is handling 28 percent of our incoming calls. That represents weeks of time saved for staff. EVA Interview is reading SNAP Rights and Responsibilities to applicants and clients, again saving weeks in work time. As EVA is expanded to all aspects of the department, AI will save months of time, allowing employees to focus on the more complicated/complex aspects of their jobs.”
Sarah Merrick
Commissioner, Onondaga County, NY
Department of Social Services (NY)