FAQs

EVA is TipCo’s cutting-edge suite of AI-powered automation solutions that transforms how teams handle repetitive, high-volume tasks. EVA reduces manual effort, increases consistency, and delivers better outcomes; all while keeping humans in control. It includes modules like EVA Phone, EVA Companion, EVA R&R, and EVA Interview.

EVA Phone helps reduce wait times and lighten staff workload by automating routine phone inquiries, providing 24/7 self-service support, enabling real-time language translation, and handling common tasks such as case status updates, document confirmations, and benefit card requests.

EVA Companion offers instant AI‑assisted responses to questions by sourcing organization-provided resources. EVA Companion also supports eligibility checks with high accuracy, provides guided training, and reduces manual research time.

EVA Interview streamlines interviews by recording audio signatures, creating transcripts, and enhancing interaction consistency and accountability during eligibility interviews.

EVA R&R recites the federally mandated rights and responsibilities (R&R), records the audio signatures, and creates transcripts for workers to reference.