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AI in Public Sector Workflows: How County Governments Are Reducing Redundant Calls and Improving Communication
Picture a typical morning at a county agency. Before noon, staff answered the same five questions dozens of times: What are your hours? How do I pay my property taxes...
Stop Waiting, Start Crawling: How HHS Agencies Can Take the First Step on AI
At health and human services agencies across the country, there are conversations happening about AI that include phrases like these: “We know we need to do something with AI.” “We’re...
Putting the Human Back in Human Services: How AI Creates More Space for Empathy
A question that often comes up when TipCo talks about AI with health and human services agencies: Are you worried about losing the human side of human services? It's a good...
Real Results, Real Stories: How New York Counties Are Using EVA to Transform Benefits Delivery
At the New York Public Welfare Association's (NYPWA) 2026 Winter Conference, TipCo moderated a panel session that didn't feel much like a typical conference presentation. There were real conversations, metrics,...
The SNAP Error Rate Fix Nobody’s Talking About: Give Workers More Time
If you work in health and human services, you already know what payment error rates are, and you probably know that the stakes around them just got a lot higher....
TipCo All Staff: Reflecting on 2025, Building Momentum for 2026
The TipCo team gathered for our annual All Staff meeting to reflect on 2025 and plan for an exciting year ahead. We celebrated accomplishments, welcomed new teammates, shared updates, and...
TipCo Partners with Johnston County DSS to Modernize Service Delivery
TipCo is thrilled to share our newest partnership with Johnston County Department of Social Services (DSS) in North Carolina where we’re implementing EVA to support program areas that heavily rely...
Empowering Change: A Conversation with Commissioner Jennifer Jones on Using AI To Improve Agency Efficiency and Effectiveness
TipCo Automated Systems is proud to partner with a group of visionary leaders in the health and human services (HHS) sector, particularly focusing on women who are spearheading change in their...
Modernizing Human Services: How EVA Is Helping County Agencies Prepare for What’s Next
Across the country, human services agencies are facing a pivotal moment. With rising demand, outdated systems, and new federal legislation on the horizon—including the anticipated changes from HR1—leaders are rethinking...