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Addressing Workforce Shortages
A survey conducted in Massachusetts by the Human Services Providers Charitable Foundation in October and November 2022 revealed a 27 percent vacancy rate among human services providers, indicating a critical...
Addressing Language Barriers in HHS Agencies: 2023 Language Access Plan
About 68 million people in the U.S. speak a language other than English at home, with 8.2 percent having limited English proficiency (LEP), as defined by the U.S. Department of...
The Dilemma of Skilled Workers Answering Phones in Health and Human Services Call Centers
In an era where skilled professionals are increasingly in demand for complex tasks and decision-making, the current scenario of skilled workers answering phones at Health and Human Services (HHS) call...
Transforming Health and Human Services: Embracing Technology for Enhanced Customer Experiences
In 2018, the Center on Budget and Policy Priorities (CBPP) researched the advantages of incorporating technology in the Health and Human Services (HHS) sector. The report, titled “Improving Customer Services...
Strained Services: The Consequences of Mandatory Overtime for Health and Human Services Professionals
In the dynamic and demanding field of Health and Human Services (HHS), the dedication of workers is unmatched. However, the growing reliance on mandatory overtime raises critical concerns about the...
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