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Transforming Health and Human Services: Embracing Technology for Enhanced Customer Experiences

Transforming Health and Human Services: Embracing Technology for Enhanced Customer Experiences

February 15, 2024
In 2018, the Center on Budget and Policy Priorities (CBPP) researched the advantages of incorporating technology in the Health and Human Services (HHS) sector. The report, titled “Improving Customer Services...
Strained-Services-The-Consequences-of-Mandatory-Overtime-for-Health-and-Human-Services-Professionals

Strained Services: The Consequences of Mandatory Overtime for Health and Human Services Professionals

February 9, 2024
In the dynamic and demanding field of Health and Human Services (HHS), the dedication of workers is unmatched. However, the growing reliance on mandatory overtime raises critical concerns about the...
AI-with-Heart-Solving-Real-Problems-with-Compassion-and-Efficiency

AI with Heart: Solving Real Problems with Compassion and Efficiency

February 5, 2024
—Our SNAP program dropped thousands of incoming phone calls last year, and our customer satisfaction scores reflect it—missed calls, no return calls, and a website that doesn’t offer the support...
Hire-the-technologys-empowering-social-services-agencies-with-automation

Hire the Technology—Empowering Social Services Agencies with Automation

January 24, 2024
In the rapidly changing landscape of social services agencies that are responsible for determining eligibility for public assistance programs, the traditional approach to staffing is no longer sustainable. Demographic shifts...
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