At the New York Public Welfare Association’s (NYPWA) 2026 Winter Conference, TipCo moderated a panel session that didn’t feel much like a typical conference presentation. There were real conversations, metrics, and effects on staff. Three New York county commissioners—Sarah Merrick of Onondaga County, Kira Pospesel of Greene County, and Don Horan of Allegany County—sat down […]
TipCo is thrilled to share our newest partnership with Johnston County Department of Social Services (DSS) in North Carolina where we’re implementing EVA to support program areas that heavily rely on phone communication, including customer service, intake, eligibility notifications, and general agency announcements. Facing increased service demand including staffing and resource constraints, the agency felt
TipCo Partners with Johnston County DSS to Modernize Service Delivery Read More »
TipCo is excited to announce a new partnership with Olmsted County Family Support & Assistance to implement EVA across the department—including Medicaid, SNAP, Cash Assistance, Childcare, and Child Support programs. “Our clients’ need to connect with us extends beyond the phone bank staffing Monday through Friday 8 a.m. to 5 p.m. The cost of adding even one hour to this availability
Olmsted County Partners with TipCo to Transform Human Services Delivery Read More »
TipCo is thrilled to announce a new partnership with Madison County Department of Social Services (DSS) in New York as they implement EVA to enhance service delivery across their Financial Aid programs, including SNAP, TA, and HEAP. Faced with rising administrative demands and a growing need for personalized client support, Madison County DSS is taking
Madison County DSS Partners with TipCo to Enhance Service Delivery and Efficiency Read More »
TipCo Automated Systems (TipCo), an Ohio-based leader in AI-powered solutions for Health and Human Services (HHS) agencies, is partnering with Clermont County Department of Job and Family Services (JFS) in Ohio to positively impact their workforce and the community they serve. Clermont County JFS is adopting TipCo’s EVA solutions in Medicaid, SNAP, and TANF. EVA, an AI-powered assistant, will work with Clermont County
In early 2024, Greene County Department of Social Services (DSS) in New York was struggling to keep up with the volume of calls coming into the agency daily. Already short-staffed with vacancies waiting to be filled, their public assistance, SNAP, and employment cases were piling up. The Greene County DSS team knew something needed to change and
January 3, 2025– Columbus, TipCo Automated Systems, a company focused on delivering high-value technology solutions for government agencies, joined the Amazon Web Services (AWS) Partner Network (APN) and completed the AWS Foundational Technical Review (FTR) of its EVA solutions. The APN is a global community of AWS Partners that leverage programs, expertise, and resources to
TipCo Automated Systems Joins the AWS Partner Network Read More »
We are thrilled to announce that EVA is officially live in Jefferson County’s Department of Social Services! Since the launch last week, staff have already reported significant time savings. With the implementation of EVA R&R, workers are saving an average of 10 minutes per interview—a substantial improvement that directly enhances their ability to serve more residents
EVA Goes Live in Jefferson County, New York Department of Social Services Read More »